STUDENT GRIEVANCE PROCEDURES:
This institution is dedicated to the fair treatment of and professional conduct with students. Should any student have a complaint, the student is asked to discuss the matter directly with an instructor or administrator. That instructor or administrator will engage in an informal process to settle the dispute in good faith. That informal process will involve three steps:
1) an effort to define the problem;
2) an effort to identify acceptable options for resolution; and
3) an attempt to resolve the conflict through the application of one or more of those options for resolution.
The student may thereafter choose to file a written complaint directly with the institution's School Director who will work to resolve the matter. The School Director will investigate all written complaints, attempt to resolve all such complaints, and record an entry into the institution's official log. The formal process will require the student's submission of a written description of the specific allegations and the desired remedy, accompanied by any available documentation. The School Director will notify the student of the decision reached.
A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling 888.370.7589 or by completing a complaint form, which can be obtained on the bureau’s Internet Web site www.bppe.ca.gov.” |
